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Effective NDR Management

A Non-Delivery Report (NDR) alerts senders when we are fails to reach its recipient, detailing issues like invalid addresses or full inboxes, enabling timely corrective actions.

Why Choose ExpressFly’s NDR?

A Non-Delivery Report (NDR), also known as a bounce-back message or delivery failure report, is a notification generated by an email server to inform the sender that their email message could not be successfully delivered to the intended recipient. This report typically includes details about the reason for the delivery failure, such as an invalid email address, a full mailbox, or other issues preventing successful transmission. NDRs play a crucial role in alerting users and administrators to email delivery problems, allowing them to take corrective action.

Causes of Non-Delivery Report

Non-Delivery Reports (NDR) are essential in the world of logistics, revealing why a delivery has failed and guiding corrective actions. Several factors can contribute to NDRs, each demanding unique solutions for successful delivery.

Incorrect Phone number

A wrong or unreachable phone number for the recipient can hinder communication, making it difficult to coordinate successful delivery.

Customer rejected delivery

Some recipients may refuse delivery for various reasons, leading to NDRs that require resolution and communication.

Recipient Rescheduling

If recipients request delivery rescheduling, it can result in NDRs that require coordination.

Customs Clearance Delay

International shipments face NDRs due to customs hold-ups, necessitating proactive customs management.

Undeliverable Items

Items prohibited or legally restricted contribute to NDRs, requiring proper categorization and handling.

Recipient Payment Issues

In cases of cash-on-delivery or outstanding fees, unresolved payment issues can prevent successful deliveries and generate NDRs.

Key Features

ExpressFly Non-Robotic NDR Management system helps businesses identify NDR causes, take corrective actions, and streamline delivery, enhancing efficiency, reducing delays, and improving overall customer satisfaction in logistics and eCommerce.

Dedicated Human NDR Team for Resolution

ExpressFly specialized NDR team ensures immediate attention to any non-delivery concerns and expedites the delivery process.

Thorough Investigation and Resolution

Our NDR team conducts a meticulous investigation, collaborating closely with the customer and courier partners, swiftly identifying the root cause of the delivery failure and ensuring prompt resolution.

ExpressFly’s NDR management solution

Automated NDR dashboard

A centralized platform that automatically collects and displays data related to undelivered shipments or communications.

Detailed NDR insights

Get a complete and real-time view of all undelivered orders, along with the reason and attempts made.

Real time updates on actions

Get real-time updates on the NDR reattempts and ensure seamless delivery performance.

Interactive buyer flow

Reduce RTO with decreased NDR. Activate NDR Follow-ups powered by WhatsApp

How it Works on NDR?

Triggering the NDR

An NDR is generated when a delivery attempt fails. This could happen due to reasons like an incorrect address, recipient unavailable, or refusal to accept the package.

NDR Notification

The system sends a notification to the sender or logistics team, detailing why the delivery failed and the current status of the package.

Updating the System

The delivery executive updates the system with the reason for non-delivery. This might include uploading proof (like a photo or a comment).

Customer Communication

The customer or sender may receive an SMS, email, or app notification with options to reschedule the delivery or update the address.

Reattempt or Return

Depending on the sender’s instructions or the customer’s response, the package may be reattempted for delivery or returned to the origin.

Status Tracking

The NDR status is updated in real time, allowing stakeholders to track the progress of re-delivery or return.

Final Resolution

Once the issue is resolved, the NDR status changes to reflect the new outcome, such as “Reattempted,” “Delivered,” or “Returned.”

Steps Required for NDR

A Non-Delivery Report (NDR), is a critical document indicating unsuccessful delivery of a shipment. It serves as a pivotal communication tool between carriers and recipients, providing essential insights into why a delivery failed and the steps required to resolve the issue promptly.

Timely Notification

NDRs promptly notify recipients about failed deliveries, ensuring transparency and enabling swift action to rectify the situation.

Reason Identification

They detail the specific reasons behind the non-delivery, such as an incorrect address, recipient unavailability, or damaged goods.

Resolution Guidelines

NDRs offer concise guidelines on how to address the issue, including steps to reschedule delivery, update shipping details, or arrange pickup.

Cost Savings

Effective NDR management reduces operational costs by minimizing re-delivery attempts and related expenses.

Frequently Asked Questions

‘NDR’ stands for Non-Delivery Report. It is a report that summarizes and shows orders marked as undelivered. NDR helps you identify gaps and take corrective actions to ensure delivery by reattempting it. Alternatively, you can also mark the undelivered order as RTO and initiate the Return To Origin process.

At ExpressFly, we provide only upto three attempts to deliver an order. In case the order remains undelivered after three attempts, it is marked as RTO. Depending on the carrier partner, an undelivered order may also be marked as RTO after the first attempt itself.

Our dedicated NDR team promptly identifies and cross-checks delivery issues with the consignee and courier. We then take corrective action based on the client’s requirements to resolve the concern efficiently.